Search found 124 matches

by qtao
March 29th, 2019, 9:36 am
Forum: Application, Discussion, and Bug Report
Topic: Import file error
Replies: 2
Views: 135

Re: Import file error

The latest Agilent MassHunter data reader included in v2.8 requires Microsoft Visual C++ 2013 runtime installed. You can download the installer from here: https://www.microsoft.com/en-us/download/details.aspx?id=40784 Or, find the installer under the GC Image installation folder, for example, "C:\GC...
by qtao
March 2nd, 2019, 9:54 am
Forum: How-To Questions & Answers
Topic: Opening PEG files for MS or FID from dual mode detection
Replies: 1
Views: 232

Re: Opening PEG files for MS or FID from dual mode detection

At this moment, the software can only detect one type of data, either MS or FID. You can export FID data from ChromaToF to a csv file, and then import the csv file. Also, you may contact us directly with some example PEG file to help us to implement the support for this type of PEG files in the futu...
by qtao
February 28th, 2019, 6:31 pm
Forum: Announcements
Topic: Version 2.8R3 and Update Packages Now Available
Replies: 0
Views: 351

Version 2.8R3 and Update Packages Now Available

We are pleased to announce the release of Version 2.8 Release 3 (v2.8r3) for GC Image and LC Image. This latest version includes new features, improvements, and critical bug fixes over previous 2.8 releases. What's New: ( for GCxGC , for LCxLC ) New Improvements for Ion Peak Detection Usability Impr...
by qtao
February 17th, 2019, 11:02 am
Forum: Application, Discussion, and Bug Report
Topic: Liquid N2 With ZOEX GCxGC Modulator
Replies: 1
Views: 340

Re: Liquid N2 With ZOEX GCxGC Modulator

Zoex should know more about this. You might ask them directly.
by qtao
December 28th, 2018, 4:51 pm
Forum: Announcements
Topic: Important Security Notification - License Dongle (WibuKey) Runtime v6.40 or older
Replies: 2
Views: 959

Re: Important Security Notification - License Dongle (WibuKey) Runtime v6.40 or older

Download Status: (Dec 28th 2018 3:00pm US Central Time) Installers for current version (v2.8r2) online have been updated to include WibuKey runtime v6.50. Update and maintenance packages do not contain WibuKey runtime. Installers for previous versions (v2.8r1 or older) have not been updated, and st...
by qtao
December 27th, 2018, 10:59 am
Forum: Announcements
Topic: Important Security Notification - License Dongle (WibuKey) Runtime v6.40 or older
Replies: 2
Views: 959

Re: Important Security Notification - License Dongle (WibuKey) Runtime v6.40 or older

Our initial assessment: Product Affected : WibuKey dongles are used by GC Image and LC Image software for licensing protection. All versions of GC Image and LC Image software installers have a WibuKey Runtime installer bundled. The bundled WibuKey runtime installer is v6.32 or older, and invoked by...
by qtao
December 26th, 2018, 4:11 pm
Forum: Announcements
Topic: Important Security Notification - License Dongle (WibuKey) Runtime v6.40 or older
Replies: 2
Views: 959

Important Security Notification - License Dongle (WibuKey) Runtime v6.40 or older

Wibu-Systems has notified us about the presence of three vulnerabilities in WibuKey. Our GC Image and LC Image software use WibuKey as license dongles. Wibu-Systems has released an update (v6.50) of WibuKey runtime: https://www.wibu.com/support/user/downloads-user-software.html#download-216 , and re...
by qtao
December 26th, 2018, 10:41 am
Forum: Application, Discussion, and Bug Report
Topic: export complete component table
Replies: 3
Views: 625

Re: export complete component table

There is no feature that shows the exactly same table you want. Investigator program provides some similar tables: Investigator > File > Load all sample images with As-is option Attributes tab shows aggregate tables for all samples by individual properties. It lists compounds that were detected in a...
by qtao
December 18th, 2018, 9:54 am
Forum: Application, Discussion, and Bug Report
Topic: Match MS problem
Replies: 2
Views: 581

Re: Match MS problem

Auto CLIC determines the matching threshold automatically by comparing the spectrum of a blob with its neighbors. The Min and Max settings are used to limit the range of the generated threshold. More details are here: https://www.gcimage.com/gcxgc/usersguide/identification.html#CopyTemplate If you o...
by qtao
December 12th, 2018, 9:58 am
Forum: Application, Discussion, and Bug Report
Topic: Installation of updates failed due to corrupted "install.log"
Replies: 1
Views: 462

Re: Installation of updates failed due to corrupted "install.log"

An update (MP) installer updates an existing installation with the same major version, for example, GCxGC2.8-MPr2.exe for v2.8. It is not a full installer. If you already uninstalled the version you want to update or the major version is older than the update, you will have to use the full installer...